Shipping and Delivery
We proudly offer international shipping services to over 200 countries and islands worldwide. Our goal is to provide excellent value and reliable service, ensuring your orders are delivered promptly and safely.
How do you ship packages?
All packages are shipped directly from our warehouse in China. Additionally, we have fulfillment centers in the United States and Europe to provide faster and more reliable delivery to customers in those regions. Depending on the size and weight of your order, we select the most appropriate shipping method such as ePacket or EMS to ensure smooth delivery.
Do you ship worldwide?
Yes, we provide free shipping to over 200 countries and regions worldwide. If your location is not serviceable, we will contact you directly.
What about customs?
We cover all customs duties and import fees, so you will not have to pay any additional charges upon delivery.
How long does shipping take?
Estimated delivery times by region are as follows:
| Location | *Estimated Delivery Time |
|---|
| United States | 5–10 Business days |
| Canada & Europe | 5–10 Business days |
| Australia & New Zealand | 7–12 Business days |
| Asia | 5–10 Business days |
| Central & South America | 12–15 Business days |
| Africa | 12–15 Business days |
*These times do not include 1–3 business days processing. Occasional delays may occur due to customs inspections, local holidays, or weather conditions.Do you provide tracking information?
Yes, once your order ships, we will send you an email containing your tracking number so you can monitor your package in real-time. If you do not receive tracking details within 5 days, please contact us.
My tracking says \"no information available at the moment\". What should I do?
Some carriers take 2–5 business days to update tracking information. If more than 5 business days have passed since your order was placed and your tracking is still not updated, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same order may be shipped separately even if combined shipping was requested.
If you have any other questions, please contact us and we will do our best to assist you.
Refunds & Returns Policy
Order Cancellation
Orders can be cancelled before shipment. If you need to change or cancel your order after payment, please contact us within 12 hours. Once packaging and shipping have begun, cancellation is no longer possible.
Refunds
Your satisfaction is our top priority. You may request a refund or reshipment if:
- Your order does not arrive within the guaranteed time (45 days, excluding 1–3 days processing)
- You receive the wrong item
- You do not want the product you received (item must be unused and returned at your expense)
Refunds will not be issued if:
- Your order fails to arrive due to reasons within your control (e.g., incorrect shipping address)
- Your order fails to arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters)
- Other exceptional circumstances beyond the control of fishstash.com
*Refund requests must be submitted within 15 days after the 45-day guaranteed delivery period. Please submit requests via the contact page.
Approved refunds will be processed and credited to your original payment method within 14 days.
Exchanges
If you wish to exchange a product (e.g., for a different size), please contact us first for instructions. Do not return items without authorization.
I***s
Perfect condition and above all very well constructed and finished, all the black Fuji Alconite rings, as well as the reel holder which is also Fuji and I was surprised by how small it is, hoping it fits well in my hand. The blank of the rod has an excellent finish, being very thick at the heel and decreasing significantly towards the end of the first section, being thinner than other similar rods I have. The action is semi-parabolic, they say it’s “fast” but from what I’ve seen, I don’t think so. Being a rod of 2.49 m and 3-12gr, I will tackle that with clamps. Why did I buy this rod? Almost all the rods I have with similar actions are fast or super fast, and I realized that one of the rods I use the most is light fast (3-12gr but it’s 15 years old), so I bought a similar one, a bit longer. As soon as I held it in my hand, I realized the great reserve of power it has in the first section which is very rigid, and the finesse of the second. Fighting rod
Customer
Everything is okay.
Customer
Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it. Let me try it.
C***a
Beautiful rod to use for trout and bass fishing, spectacular rods and reels from Tsurinoya. The ELF rod is the best and most performant from all of Aliexpress. Tsurinoya is the top of the line.
Customer
Good, good,