Shipping and Delivery
We proudly offer international shipping services to over 200 countries and islands worldwide. Our goal is to provide excellent value and reliable service, ensuring your orders are delivered promptly and safely.
How do you ship packages?
All packages are shipped directly from our warehouse in China. Additionally, we have fulfillment centers in the United States and Europe to provide faster and more reliable delivery to customers in those regions. Depending on the size and weight of your order, we select the most appropriate shipping method such as ePacket or EMS to ensure smooth delivery.
Do you ship worldwide?
Yes, we provide free shipping to over 200 countries and regions worldwide. If your location is not serviceable, we will contact you directly.
What about customs?
We cover all customs duties and import fees, so you will not have to pay any additional charges upon delivery.
How long does shipping take?
Estimated delivery times by region are as follows:
| Location | *Estimated Delivery Time |
|---|
| United States | 5–10 Business days |
| Canada & Europe | 5–10 Business days |
| Australia & New Zealand | 7–12 Business days |
| Asia | 5–10 Business days |
| Central & South America | 12–15 Business days |
| Africa | 12–15 Business days |
*These times do not include 1–3 business days processing. Occasional delays may occur due to customs inspections, local holidays, or weather conditions.Do you provide tracking information?
Yes, once your order ships, we will send you an email containing your tracking number so you can monitor your package in real-time. If you do not receive tracking details within 5 days, please contact us.
My tracking says \"no information available at the moment\". What should I do?
Some carriers take 2–5 business days to update tracking information. If more than 5 business days have passed since your order was placed and your tracking is still not updated, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same order may be shipped separately even if combined shipping was requested.
If you have any other questions, please contact us and we will do our best to assist you.
Refunds & Returns Policy
Order Cancellation
Orders can be cancelled before shipment. If you need to change or cancel your order after payment, please contact us within 12 hours. Once packaging and shipping have begun, cancellation is no longer possible.
Refunds
Your satisfaction is our top priority. You may request a refund or reshipment if:
- Your order does not arrive within the guaranteed time (45 days, excluding 1–3 days processing)
- You receive the wrong item
- You do not want the product you received (item must be unused and returned at your expense)
Refunds will not be issued if:
- Your order fails to arrive due to reasons within your control (e.g., incorrect shipping address)
- Your order fails to arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters)
- Other exceptional circumstances beyond the control of fishstash.com
*Refund requests must be submitted within 15 days after the 45-day guaranteed delivery period. Please submit requests via the contact page.
Approved refunds will be processed and credited to your original payment method within 14 days.
Exchanges
If you wish to exchange a product (e.g., for a different size), please contact us first for instructions. Do not return items without authorization.
K***i
One of the better bfs reels i’ve come across, have no problem casting a 1/16th, has great drag and a harmonic clicker, highly recommend this reel
I***m
Here is the German comment you are looking for! The role is excellent, truly top-notch. It is truly extremely light and well-made. After unpacking, it smelled very strongly of chemicals, which could also be an oil smell, but now it’s odorless. It also has the usual sound when throwing that we like so much. I compared the BC with a Tatula 100, and in terms of range, the DARK Wolf goes much further with 5g bait. Only the roll brake cannot be adjusted finely enough for ultra-light bait. Tip: just leave it open 🙂 The purchase was an experiment and I am positively surprised. I can recommend the BC without any reservations for UL and will order from this manufacturer more often in the future. I currently do not have any long-term experience.
S***r
This is my first bfs reel and all i can say is wow 🤩 What a good choice good casting an really smooth. If you are looking at this i would say get one 🎣 🏴
J***C
Incredible reel! Upgraded from the dwu and this reel is next level! Smooth and little effort to get a 2g weight out. Only testing in my garden, but will be on the river tomorrow! Game changer reel for the price!!! Pairs really nice with my intruder stream game rod!
Customer
I only have a left handed elf, so I bought it with a right handed elf. I bought it to try it on the early season as 7.1. September is already expected and has gone matte. I bought it during the sale, the price is not bad, and the condition is good.